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FAQs

General Questions:

Q: How do I contact EDLampsDirect.com?

A: E-mail EDLampsDirect.com Customer Service any time through our “Contact Us” page, by filling out your name, e-mail, and subject. Or contact Customer Service by phone (855) 491-3377 or e-mail CustomerService@EDLampsDirect.com; our customer support hours are Monday-Friday 8:30AM-5:00PM EST. We’re here to help you find what you need.

Q: Is my data safe?

A: CCs are safe. EDLampsDirect.com does not sell data to anyone.

Q: My username or password is not working.

A: Click the “Forgot Username?” link under “My Account”.  If you’ve forgotten your password, please click on the “Forgot Password?” link beneath the login box on “My Account”. You will be asked to answer your security question and reset your password. If you continue to have trouble, please contact us for additional support.

 

Ordering:

Q:  I can’t find the lamp/fixture I’m looking for.

A:   Can’t find the lamp/fixture you’re looking for? Contact us.

Q: What happens if an item is out of stock?

A: The typical lead time for an out of stock item is 5-10 business days. If an item will be out of stock longer than that an EDLampsDirect.com representative will contact you with your options. If some products are out of stock at the time of your order, we will ship the in stock products immediately and the remaining items will ship via ground service as soon as stock is replenished. No additional shipping charges are applied for orders fulfilled with more than one shipment.

Q: Why can’t  I order one (1) lamp?

A: To keep our prices low to you, our customer, we sell package of lamps.

Q: What methods of payment does EDLampsDirect.com accept?

A: We accept all major forms of credit cards.

Q: Can I change or cancel my order once it’s been submitted?

A: Typically an order ships the same day the order is placed. Please contact us at (855) 491-3377 or e-mail orders@edlampsdirect.com; our customer support hours are Monday-Friday 9:00AM-5:00PM EST and we will do our best to change or cancel your order.

Q: Does EDLampsDirect.com offer special pricing for high volume customers?

A: Yes, we do offer special discounted pricing for high volume customers, Please contact us at (855) 491-3377 or e-mail customerservice@edlampsdirect.com; our customer support hours are Monday-Friday 9:00AM-5:00PM EST to request special pricing.

Q: The lamp on the website looks different. Is it right?

A: Some lamps have been replaced by new models which may look slightly different. However, if you’re ever not 100% sure you have the correct one, please feel free to send us a picture to customerservice@edlampsdirect.com and we will research the lamp and determine the correct replacement.

 

Shipping & Returns:

Q: How much is shipping?

A: All orders of $99 or more qualify for free ground shipping if they are shipped to an address in the 48 contiguous United States. Orders under $99 ship for a flat rate of $9.95. Additional shipping charges will apply to orders shipping to Alaska, Hawaii, U.S. Territories, or outside of the United States. A EDLampsDirect.com representative will contact you to verify any additional costs before they are charged. Upgraded domestic shipping services are available (Next Day, 2nd Day, etc.) for an additional charge. When possible, expedited shipping costs are calculated during the checkout process and will display next to the shipment method.

Q: Do you offer expedited shipping?

A: Yes; when possible, expedited shipping costs are calculated during the checkout process and will display next to the shipment method.

Q: How do I know when my order has shipped?

A: If you've placed your order before 12PM Eastern Time on a weekday, all in-stock items on your order will ship out that day excluding holidays. You will receive an email from FedEx within 24 hours containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from FedEx each time a shipment is made. Once shipment information is available.

Q: What if my product arrives damaged and/or doesn’t work?

A: We understand that many of the items we sell are very fragile, and despite our best efforts breakage does happen occasionally. Should you receive an order with damaged items, simply contact  EDLampsDirect at (855) 491-3377 or e-mail customerservice@edlampsdirect.com; our customer support hours are Monday-Friday 9:00AM-5:00PM  and we will be happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided. Here is our Returns Policy for more information.

Q: What is your return policy?

A: To return an item you purchased from us, contact us within 14 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to:

EDLampsDirect.com Warehouse
Attn: RMA#(insert RMA number here)
7050 Jomar Road
Whitmore Lake, MI 48189

Returns are credited within 14 days of being received in our warehouse. Credits are issued to the original payment method. Items must be returned in their original packaging and in a resalable condition. Here is our Returns Policy for more information.